Troubleshooting

Why do I see a blank screen when adding my Thundermail account to Thunderbird?

You may see a blank window or page when you add your Thundermail account to T...

Why won’t my client connect to Thundermail?

When setting up Thundermail in your client, you may see an error such as “Cou...

Why are safe incoming messages being marked as spam?

It can be confusing when you discover that some of the incoming emails you ar...

Why are my outgoing Thundermail messages being marked as spam?

It’s definitely frustrating when you find out that some of your outgoing mess...

Why am I getting email delivery errors?

It’s never fun to see an email bounce back to you with an error!We’ve made th...

Are there any known issues with the Thundermail service?

Thanks for your patience while we eliminate the bugs in our brand new Thunder...